Frequently Asked Questions

About the Brighton Zip

Our COVID-19 Procedures

All our staff are wearing masks as well as regularly testing to ensure we keep customers and eachother safe. It's not mandatory for customers to wear a mask to ride with us however it is appreciated. 

Hand sanitiser can be found at each point throughout your zip experience and we would ask for you to use this as often as possible to help stop the spread of germs.

All of our lockers and equiptment are all cleaned regularly to ensure that you have the safest experience with us. 

What is the Brighton Zip?

The Brighton Zip is a thrill ride for Brighton Seafront which provides a memorable activity for locals and visitors alike. The Brighton Zip is specifically designed for Brighton, and it is the only one of it's size in Sussex, and the longest zip wire on the South coast at 300m long! 

What happens in bad weather?

The Brighton Zip can be experienced in most weather conditions and is an all year-round attraction. However, rides on the Zip may be cancelled due to adverse weather conditions, high frost and high winds being more significant issues, with opening and riding decisions being made at the managements discretion. We advise our customers to keep an eye on our website and social media for weather updates, and any concerns please look at our booking terms and conditions. If for any reason you cannot make your pre-booked session or if the Zip is closed due to adverse weather conditions, your ticket is valid for one year and there is no need to re-book.

What is your refund policy?

We operate a no refund policy at the Brighton Zip, however our tickets are valid for up to a year, so if you can't make your scheduled slot for any reason, you can come along at any time and still use your ticket. If on the day, after your ticket has been redeemed, you choose not to participate in the zip, we are happy to set your ticket to redeemable again and you are welcome to come down on another day to participate in the zip.

Do you offer a resident discount?

Residents of Brighton and Hove (living in postcodes BN1, BN2, BN3, and BN41) are eligible for our resident discount ticket within OFF PEAK times. Ticket Name (Prices): “Resident Single” – £12 “Resident Dual” – £22 This discount is available at the Brighton Zip ticket office only, upon presentation of: [Proof of address (a utility bill dated from the last 3 months or paper/ photo driving license)]. We can now take bookings for resident tickets off peak, but discounts can not be applied to existing purchases. Peak times where the resident tickets are not available include; school half terms, the 6 week school holidays and all national bank holidays.

Do you offer a student discount?

Students are eligible for our student discount ticket within OFF PEAK times. Ticket Name (Prices): “Student Single Rider” – £10. This discount is available at the Brighton Zip ticket office only, upon presentation of: Proof of valid educational status. We can now take bookings for student tickets off peak, but discounts can not be applied to existing purchases. Peak times where the student discounted tickets are not available include; school half terms, the 6 week school holidays and all national bank holidays.

Are there any age, height or weight restrictions?

Yes there are, the minimum age for our ride is 6, the weight minimum is 30kg & the weight maximum is 120kg and the height minimum is 1.3m.

Before Booking

How do I book?

Either book online through our booking system, which will only take a few minutes, or give a member of our team a call Monday - Sunday 10:00am to 17:00pm

When are you open?

From September 6th 2021 until next summer (2022) we will be only be open on weekends and the school half terms:

  • Week comencing 25th October
  • Week comencing 14th February
  • Week comencing 30th May

Our ticket office at the zip is open Mon - Sun 10 - 5.

What if I want to cancel/change my booking?

Please see our booking terms and conditions on how to reschedule or enquire about our cancellations.

Who can take the challenge for the Brighton Zip?
  • Minimum weight 30kg (subject to weather conditions)
  • Maximum weight 120kg (wind related weight limitations when there is a tail wind)
  • Minimum height 1.3metres

Weights can vary depending on weather conditions therefore for health and safety reasons you may be asked to weigh yourself on scales prior to kitting up.

I might need additional support/Do I need to be fit and strong?

Here at the Brighton Zip we want to welcome everyone. However, our Zip is designed to be accessible to most people, they do require a certain physical ability. For some people, this may mean that the risks of injury may still be too great despite being able to cater for the majority of people. Please do not hesitate to contact us to discuss any requirements you may have and we will be happy to assist to the best of our ability.

What if I have a pre-existing medical condition?

Our staff at the Brighton Zip are not medically qualified and so are not in a position to personally assess our zippers. When booking you will fill out a waiver and it remains your responsibility to undertake such an assessment prior to coming on the Brighton Zip.

Can I zip if I'm pregnant?

Unfortunately you cannot.

On the day

What should I wear?

You should wear comfortable clothing and closed toes shoes, this is imperative. Dress for the weather, and make sure your stomach area is covered. No swimwear or jewellery. Long hair should be tied back and skirts should be avoided. 

When do I need to arrive?

Make your way to the Brighton Zip and be ready to begin your flight 10 minutes before your booked time! As for late arrivals, we will attempt to cater for you on the next available time slot, but please refer to our booking terms and conditions.

Are there storage facilities?

We have a set of lockers on site with wrist keys that are to be worn on your wrist for the duration of your experience. Any other larger belongings should be left with spectating family and friends. The Brighton Zip cannot accept liability of any items lost or damaged whilst in our care or kept on your person during your ride. We recommend you leave valuable items at home.

Do I need to bring any paper work?

Only your online ticket, either on a mobile smartphone or you can print it at home. Additionally you will need to sign your waiver on arrival. Once this has been completed, you are ready to go!

Safety

Can I smoke or vape?

Smoking and vaping is not permitted whilst you are kitted up and on the ride.

What harnesses do you use?

We use Petzl full body harnesses, Simbas for the smaller children, and Newtons for the larger children and adults.

Do you wear a helmet?

Yes, helmets must be worn at all times.

Is the Brighton Zip insured?

Yes it is, the Brighton Zip holds £10m of public liability insurance covering the zip 

Changing your Booking

Cancelling your booking.

Any concerns and queries with bookings, please look at our booking terms and conditions or contact us directly via email or telephone.

THE LONGEST ZIP LINE ON SOUTH COAST

- Take the challenge and conquer the Brighton Zip

Book Now

We are OPEN today!
However… sadly we may only allow adults to ride today due to wind gusts being 20mph+
(Please don’t let this worry you, this is completely safe)

If this means you can not ride today and you do already have booked tickets, we issue them to be usable within one year of purchase (no re-booking necessary). You can choose to email or phone to book in your next slot, or simply turn up on the day of your choosing and still get priority riding. 

For more information: info@brightonzip.com OR 01273 671405

 

The Zipwire is a non refundable attraction, by purchasing tickets with us, you tick and accept the terms and conditions. Rides on our Zipwire may be cancelled due to adverse weather conditions, high frost and high winds being more significant issues, with opening and riding decisions being made at the management’s discretion. We publish on our website and social media stories if we are closed due to weather conditions.

Our tickets are valid up to a year, so if you can’t make your scheduled slot for any reason, you can come along at any time and still use your ticket. If on the day, after your ticket has been redeemed, you choose not to participate in the zip, we are happy to set your ticket to redeemable again and you are welcome to come down on another day to participate in the zip.  Tickets can also be gifted/transferable to another person(s).

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